DON’T shop at appliancesconnection.com

As a DIY enthusiast and blogger, I’m warning you that this post isn’t about chalk paint or how to decorate.

It’s about NOT EVER SHOPPING at appliancesconnection.com

I’ve had the unfortunate experience of buying a washer, dryer and refrigerator through them for a friend’s home in San Diego.

They’re super when you’re ready to buy.  They’re super shady and unprofessional when it comes to getting any type of customer support once things have been delivered.

My friend’s home required a compact washer and dryer and every major website I checked showed that the product was back-ordered…except appliancesconnection.com  So I ordered online and even spoke with them on the phone to check inventory.  Oh yes, they had inventory.

Two weeks later, when I called to check on delivery status, they said the product had been discontinued.  How convenient.

They recommended a Bosch front loader compact set.  I’m not a huge fan of front loaders, but in this case, we had no choice b/c of the tight space.

At the same time that I ordered the new W/D, I also ordered a refrigerator.

Same deal.  Two weeks later, they called saying the fridge was out of stock.  Really?  You don’t write, you don’t call….

So I ordered a new one over the phone, paid for the $25 2nd floor delivery, $75 white glove service, and confirmed the fridge can accommodate a left hinge door.  “Yes, Ma’am, the doors are reversible and of course, the white glove service includes the left hinge door installation!”

Two weeks later (yes, it’s been a tough go without a fridge!!!), the delivery guy gets all huffy b/c the kitchen’s entry is a bit too tight to for the fridge to fit.

But does he offer to remove the doors?  Does he consider taking the cardboard off the fridge?  NO.

Instead, he threatens to leave the fridge in the family room …. b/c last time I checked, that’s where a fridge belongs.  My friend is now panicked and calls me.

So I calm the delivery guy down and nicely suggest “Hey, couldn’t you just remove the doors to make it all fit?”

“Yeah, that’ll be $35.”

“Fine, I’ll pay it.”

I think the crisis is resolved until my friend calls 10 minutes later saying that the guy wanted another $35 to put the door back on left hinge.  AND he left all the cardboard on the fridge and didn’t install the ice maker…wanted more money for that, too.  So she refused the service.

Several “service tickets” and calls later, the issue is still unresolved and they’ve produced a document that has notes written at the bottom of the delivery paperwork that all the work was complete.

Funny thing is that my friend’s copy has none of that mumbo jumbo written on there…clearly it was written in after all of this was brought to their attention.  Oh, and btw, she’s the type of business person that would NEVER sign any document without initialing each line addenda item at the bottom of a document.  Yes, one of those!

So, moral of the story.  Stick with the big brands.  Best Buy, Sears, Costco.  You know something is shady when you can’t find a single executive on LinkedIn for a company.

Help a girl out by spreading the word.

#dontshopappliancesconnection